Ron Rentel ![](/assets/layout/icon-brain-trust.gif)
Author of Karma Queens, Geek Gods and Innerpreneurs["i"]>
Category: Customer Care
Interviews with Ron Rentel»See all![Interviews RSS Feed](/assets/v2/nav-follow-rss.gif)
Consumers have changed in the 21st century, and Ron joins Jim to talk about what small businesses need to know about the nine new types of consumers, what they want and how to get it to them.